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General terms and conditions webshop
General terms and conditions
Free shipping within the Netherlands for orders over € 50,-!
Your order comes in at Bushpappa.nl
We process your request.
As soon as Bushpappa.nl has your order ready for shipment, you will be notified by e-mail.
Your order will be shipped via PostNL and if ordered before 17:00, shipped the same day.
For orders to Belgium above € 100 shipping is free, below € 8.95
Shipping costs to countries outside the Netherlands and Belgium are automatically calculated in the Checkout according to the rates of Postnl
Payment by iDeal, Credit card, Paypal, Bank transfer and BanContact/MisterCash
Right of withdrawal/Consumer law
You have the right to cancel your order up to and including 14 days after receipt without giving any reason.
If you exercise your right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in its original state and packaging within 14 days of your notification to Bushpappa.nl. Products that are discounted because they are leaving the assortment cannot be returned. To exercise this right, please contact us at [email protected]. If you have complied with this, we will refund you the order amount due, minus shipping costs, in full within 7 days of processing your return.
If you do not comply with these conditions, we reserve the right not to accept the return. We will then send your product to you only after you have paid the shipping costs to us. Or we will keep the product and refund you the full purchase price minus 30% of the purchase price + the shipping costs we have incurred.
We never credit the payment costs incurred, as we do not recover these either. Please bear this in mind when using a credit card or a post-payment service.
The cost of returning to Bushpappa.nl is at your own expense. The shipping costs incurred to send the order to be returned to an address outside the Netherlands are also at your own expense. For this, we charge the actual costs incurred for shipping abroad and will be deducted from the order amount to be refunded. If you return your return by a route other than that specified and Bushpappa has to collect the return from a collection point, we will charge €15 for this.
If an order, which is delivered to a Postnl location, is not picked up or the order is refused at the door, the actual shipping and return costs incurred for this will be deducted from the amount to be refunded plus an administration and handling fee, which comes down to a total of € 20. For shipments outside the Netherlands this amount is higher, depending on the country.
When a sleeping bag/bivouac/collar blanket/hangmat or tarp is returned and it is clear to us that it has been used by you, we will charge 35% of the value of the product for this, with a minimum of € 45,- even if you have already washed the sleeping bag yourself.
If it is clear that a water filter, drinking bottle or other hygiene product has been used, we will not take it back and will charge you the shipping and handling costs so that you can receive the product back. If you do not pay these charges within 14 days, we will throw away the product and you will lose any right of return or refund.
n case you return a product which has been damaged by you and has therefore become unsaleable for us, we will not take it back and will charge you the shipping and handling costs so that you can receive the product back. If you do not pay these charges within 14 days, we will throw away the product and you will lose any right of return or refund.
Bushpappa.nl adheres, for its terms and conditions, to the guidelines of the Distance Selling Act. You can read what your rights and obligations are for buying over the internet on distance selling.
Orders of customised or customised products, cannot be returned. Business orders are not covered by consumer law or the Distance Selling Act.
Products we have ordered for you at your request cannot be returned either.
WARRANTY & CLAIMS
At Bushpappa you have of course the right to warranty on the products you purchased. Of course it can happen that a product breaks down, despite our strict quality requirements. On all your purchased products the legal warranty applies. Legal warranty means that a product is or should be that which the consumer may reasonably expect from it. In addition, (for most products) the manufacturer's warranty applies. The manufacturer always offers a minimum of 12 months warranty, in some cases this is 24 months, sometimes even a 'lifetime' warranty. Within this manufacturer's warranty we always contact the manufacturer to discuss what the manufacturer wants to offer you to repair the defect. In a number of cases the product will be exchanged by them. We always consult with you to find the best solution.
The return costs of a product for which the warranty is rightly granted will only be reimbursed over the costs incurred in the country to which the product was initially shipped.
This legal guarantee applies only to all new products in our range.
Products that have already been used or are made of animal or other natural materials are unfortunately excluded from this warranty. For these products applies that if they are already damaged / not usable are delivered, that they are replaced. If they are damaged by the consumer during use, they are not covered by the warranty.
Zippers are extensively checked and tested before shipment. Zippers that do not work will not be shipped. Zippers are therefore not covered by the warranty.
This page was last updated on 01-11-2019.
We are aware that you place your trust in us. We see it as our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this information and how we can improve your user experience. This way you will understand exactly how we work.
Bushpappa.nl respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
Our use of collected data
Use of our services
When you sign up for one of our services, we ask you to provide personal information. This information is used to perform the service. The data is stored on Bushpappa.nl's own secure servers or those of a third party. We will not combine this data with other personal data that we have at our disposal.
When you send us email or other messages, we may retain those messages. Sometimes we will ask you for your personal information that is relevant to the situation in question. This allows us to process your questions and answer your requests. The data is stored on Bushpappa.nl's own secure servers or those of a third party. We will not combine this data with other personal data we have.
We collect data for research in order to gain a better understanding of our customers so that we can tailor our services accordingly.
This website uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to Bushpappa.nl's own secure servers or those of a third party. We use this information to keep track of how you use the website, to compile reports on the website activity and to offer other services relating to website activity and internet use.
The information is not shared with third parties, other than when it forms an integral part of our services, as stated below. In some cases, the information may be shared internally. Our employees are obliged to respect the confidentiality of your data.
Bushpappa.nl uses third parties for the following applications:
- Processing of payments: Mollie.com, Knab, Izettle, Sumup, Mypos and Paypal
- Shipping and delivery: Postnl
This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly.
Choices for personal data
We offer all visitors the opportunity to view, change, or delete any personal information that is currently provided to us.
Modify / unsubscribe service newsletter
At the bottom of each mailing you will find the possibility to change your details or to unsubscribe.
Adaptation/deregistration of communication
If you would like to change your details or have yourself removed from our files, please contact us. See the contact details below.
Turning off cookies
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Questions and Feedback
2211 SJ Noordwijkerhout
Telephone +31 621 91 26 87
ROC number 62392921
Tax number NL001666471B71
Bankaccount NL64 KNAB 0722026110