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General terms and conditions webshop
General terms and conditions
Free shipping within the Netherlands for orders over € 50,-!
Your order comes in at Bushpappa.nl
We process your request.
As soon as Bushpappa.nl has your order ready for shipment, you will be notified by e-mail.
Your order will be shipped via PostNL and if ordered before 17:00, shipped the same day.
Free shipping applies to orders to Belgium and Germany above €200.
Shipping charges abroad for orders within the EU are at the following rates per 15 kilos (= 1 box).
These also apply to Belgium and Germany if they are under €200:
Belgium € 7.95
Bulgaria € 23,50
Cyprus € 23.50
Denmark € 20,-
Germany € 7.95
Estonia € 23,50
Finland € 23,50
France € 16,-
Greece € 23,50
Hungary € 23.50
Ireland € 23.50
Italy € 20,-
Latvia € 23,50
Lithuania € 23,50
Luxembourg € 16,-
Austria € 16,-
Poland € 23.50
Portugal € 20,-
Romania € 23,50
Slovenia € 23.50
Slovakia € 23.50
Spain € 20,-
Czech Republic € 23.50
Sweden € 20,-
Everything outside the EU: € 27,- + € 4,- per kilo
All orders to the United Kingdom (UK) up to 10 kilos € 20 + € 1 per kilo
In addition, above 10 kilos the shipping costs are being increased by € 20 per 10 kilos.
Payment by iDeal, Credit card, Paypal, Bank transfer and BanContact/MisterCash
Right of withdrawal/Consumer law
You have the right to cancel your order up to 14 days after receipt without giving any reason.
If you make use of your right of withdrawal, the product will be returned to Bushpappa.nl with all delivered accessories and - if reasonably possible - in its original condition and packaging. Products that have been discounted because they leave the range cannot be returned. To make use of this right, please contact us via [email protected] If you have complied with this, we will refund the order amount due in full within 7 days after processing of your return.
The costs for returning to Bushpappa.nl are for your own account. The shipping costs made to send the order to be returned to an address outside the Netherlands shall also be for your own account. For this we calculate the actual costs of sending the order abroad and will deduct them from the order amount to be refunded.
If an order, which is delivered to a Post location, is not collected or is refused at the door or could not be delevired because of unknown reasons, the actual shipping and return costs which apply will be deducted from the amount to be refunded plus an administration and handling fee.
When a sleeping bag is returned and it is clear to us that it has been used, we will charge € 45,- cleaning costs. We are not a rental company!
Bushpappa.nl adheres, for its general conditions, to the guidelines of the Distance Selling Act. You can read about your rights and obligations for buying on the internet at a distance.
At Bushpappa you have of course the right to warranty on the products you purchased. Of course it can happen that a product breaks down, despite our strict quality requirements. On all your purchased products the legal warranty applies. Legal warranty means that a product is or should be that which the consumer may reasonably expect from it. In addition, (for most products) the manufacturer's warranty applies. The manufacturer always offers a minimum of 12 months warranty, in some cases this is 24 months, sometimes even a 'lifetime' warranty. Within this manufacturer's warranty we always contact the manufacturer to discuss what the manufacturer wants to offer you to repair the defect. In a number of cases the product will be exchanged by them. We always consult with you to find the best solution.
This legal guarantee applies only to all new products in our range.
Products that have already been used or are made of animal or other natural materials are unfortunately excluded from this warranty. For these products applies that if they are already damaged / not usable are delivered, that they are replaced. If they are damaged by the consumer during use, they are not covered by the warranty.
Zippers are extensively checked and tested before shipment. Zippers that do not work will not be shipped. Zippers are therefore not covered by the warranty.
This page was last updated on 01-11-2019.
We are aware that you place your trust in us. We see it as our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this information and how we can improve your user experience. This way you will understand exactly how we work.
Bushpappa.nl respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
Our use of collected data
Use of our services
When you sign up for one of our services, we ask you to provide personal information. This information is used to perform the service. The data is stored on Bushpappa.nl's own secure servers or those of a third party. We will not combine this data with other personal data that we have at our disposal.
When you send us email or other messages, we may retain those messages. Sometimes we will ask you for your personal information that is relevant to the situation in question. This allows us to process your questions and answer your requests. The data is stored on Bushpappa.nl's own secure servers or those of a third party. We will not combine this data with other personal data we have.
We collect data for research in order to gain a better understanding of our customers so that we can tailor our services accordingly.
This website uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to Bushpappa.nl's own secure servers or those of a third party. We use this information to keep track of how you use the website, to compile reports on the website activity and to offer other services relating to website activity and internet use.
The information is not shared with third parties, other than when it forms an integral part of our services, as stated below. In some cases, the information may be shared internally. Our employees are obliged to respect the confidentiality of your data.
Bushpappa.nl uses third parties for the following applications:
- Processing of payments: Mollie.com, Knab, Izettle, Sumup, Mypos and Paypal
- Shipping and delivery: Postnl
This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly.
Choices for personal data
We offer all visitors the opportunity to view, change, or delete any personal information that is currently provided to us.
Modify / unsubscribe service newsletter
At the bottom of each mailing you will find the possibility to change your details or to unsubscribe.
Adaptation/deregistration of communication
If you would like to change your details or have yourself removed from our files, please contact us. See the contact details below.
Turning off cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is sent. However, some features and services, on our and other websites, may not function properly if cookies are disabled in your browser.
Questions and Feedback
2211 SJ Noordwijkerhout
Telephone +31 621 91 26 87
ROC number 62392921
Tax number NL001666471B71
Bankaccount NL64 KNAB 0722026110